PERSONAL DATA PROTECTION TERMS

PERSONAL DATA PROTECTION TERMS

We are MoneyCoin s. r. o., registered office Rybná 682/14, Burzovní palác, 110 00 Prague, Company ID 17555922, VAT ID CZ17555922, registered in the Commercial Register under file number C 373072 maintained by the Municipal Court in Prague. We operate an e shop on the website goldenhouse.cz and in order to provide our services, sell goods and operate our website, we process certain personal data. The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, the General Data Protection Regulation (GDPR).

I. PROCESSING OF PERSONAL DATA

A. Processing of personal data when using the contact form

If you inquire about our products and services, we will work with your contact details which you provide to us, mainly through the inquiry form. These are in particular your name and surname, email address, telephone number, billing address and delivery address.

For what purpose?
We use these data to contact you and discuss your requested goods and services.

On what legal basis?
This is processing on the basis of Article 6 paragraph 1 letter b GDPR, that is negotiations prior to the conclusion of a contract and taking steps at your request before entering into a contract.

For how long will we process personal data?
If we do not establish further cooperation, we will process your data for a maximum of 5 years from our last communication.

B. Processing of personal data in case of purchase

If you make a purchase with us, we will work with the data you provide in your order. These are mainly billing details, such as your name, surname and address.

For what purpose?
We need to process personal data in order to fulfil our contract, that is to deliver our goods or services to you. We also use your contact details to communicate with you regarding the status of your order, potential complaints or your queries. We further process personal data in order to fulfil our legal obligations arising from legislation, especially for accounting and tax purposes and for handling complaints and other similar matters.

On what legal basis do we process personal data?
This is processing on the basis of Article 6 paragraph 1 letter b GDPR, performance of a contract, and Article 6 paragraph 1 letter c GDPR, fulfilment of our legal obligation.

For how long will we process personal data?
For the duration of the provision of our service and for 5 years from the last provision of such service or delivery of goods.

C. Newsletters, commercial communication

If you are a purchasing customer and you did not refuse this option at the time of purchase, we will use your email address to send you our news and commercial communication.

On what legal basis?
This is allowed by Section 7 paragraph 3 of Act No. 480/2004 Coll. on certain information society services, unless you refused such use at the time of purchase.

For how long will we process personal data?
For 5 years after your last purchase. You can unsubscribe from our mailing at any time by using the link in the email or by contacting us at info@goldenhouse.cz

II. WHO CAN ACCESS YOUR DATA?

Your data will remain with us. However, some companies or persons who help us operate our e shop may gain access to the data because they provide services for us. These are:

companies involved in the dispatch of goods, for example Česká pošta a.s., Direct Parcel Distribution CZ s. r. o. (DPD), FedEx Express Czech Republic, s.r.o.
companies involved in payment processing, for example Česká spořitelna a.s.
the provider of our emailing service
the marketing agency Keting s.r.o.
the technical solution provider Valmia Solutions s.r.o.

We process personal data only within the territory of the European Union.

III. OTHER INFORMATION YOU SHOULD KNOW

We have not appointed a Data Protection Officer.

We do not make decisions based solely on automated processing or profiling.

If you have any questions regarding personal data, please contact us at info@goldenhouse.cz

IV. USE OF COOKIES

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises them. Cookies perform various functions, for example they enable efficient navigation between pages, remember your preferences and generally improve the user experience. They can also ensure that online advertising is better tailored to you and your interests.

On our website we use the following types of cookies:

Necessary cookies
These are required for the operation of the website. They allow you, for example, to log in to secure areas of the site and use basic functions. This category of cookies cannot be disabled.

Analytical and statistical cookies
These allow us to recognise and count visitors and to see how visitors move around the website. They help us improve how the site works, for example by making it easier for users to find what they are looking for. We only use these cookies with your prior consent.

Advertising cookies
These are used to track preferences and to display advertising and other content that best corresponds to your interests and online behaviour. We only use these cookies with your prior consent.

Please note that third parties, including providers of external services, may also use cookies and access data collected by cookies on our website. More information about cookies and the current list of cookies can be found in the settings of individual internet browsers, most often under Developer tools or a similar menu. Consent may be given through the checkbox contained in the cookie banner. You can later refuse cookies in your browser settings or set the use of only selected types of cookies.

More information about managing cookies in individual browsers is available at the following links:
Internet Explorer: https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
Firefox: https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
Safari: https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
Opera: https://help.opera.com/cs/latest/security-and-privacy/
Microsoft Edge: https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

V. YOUR RIGHTS IN RELATION TO PERSONAL DATA PROCESSING

Under the GDPR you have, among others, the right to contact us and request information about which of your personal data we process, to request access to such data and to have them updated or corrected, or to request restriction of processing. You may request a copy of the processed personal data, request in certain situations the erasure of personal data and in certain cases you have the right to data portability. You may object to processing based on legitimate interest.

If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection or to take legal action before a court.

These terms are effective from 1 September 2023.